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Residential Management

ADAPTABLE ASSET MANAGEMENT

OUR APPROACH

Island Apartment Management recognises and respects the fact that purchasing a home is probably the biggest single lefetime investment that most people make. Today’s appartment blocks are increasingly sophisticated and complex buildings, and demand specialist knowledge and systems to ensure the property and asset management is undertaken in such a way as to maintain and enhance the value of our customers investment. Coupled with the firm focus on value for money and exceptional customer service we strive to deliver a ‘turnkey’ property management service, where every aspect is comprehensively dealt with, and our customers can rest easy that thei investment is in safe hands.

Our extencive menu of services can be tailored to meet the priorities of developers, freeholders and resident’s management companies alike, and rest assured, we understand the different emphasis that each client group requires.

Our comprehensive but transparent approach to property management is centered on identifying and understanding our customers’ needs and providing them with the highest standads of customer service and qualified professional advice. In essence, we manage your property as if it were our own.

So what other services does Island Apartment Management offer? We can act as the lynchpin between you, the owner of a property and any tenants who are renting it and we offer responsibility for:

• Advertising your property to potential tenants
• Sourcing suitable and reliable tenants for the property
• Accompanying potential tenants to view the property
• Obtaining references and conducting credit checks on potential tenants
• Providing you with information on the latest safety regulations
• Preparing the tenancy agreement
• Organising and managing the collection of the tenant’s deposit

• Preparing the inventory and conducting a state of repair assessment on the property
• Checking in the tenant and agreeing the inventory
• Collecting the rent from the tenant
• Transferring the rental income to your account and providing you with statements of account • Managing and arranging any necessary repairs
• Inspecting the property periodically and feeding back any comments to you
• Providing tenants with notice at the end of the tenancy
• Re-letting the property as quickly as possible and minimizing any ‘down-time’
• Dealing with legal aspects of the tenancy and property

FACILITIES MANAGEMENT

ADAPTABLE PROPERTY SERVICES

FACILITIES- MULTI SERVICE APPROACH

Island Apartment Managements’ approach to Facilities Management is very much centredaround our customer’s needs. We start by listening to our customers before building an FM solution that meets their requirements for the appropriate price. Our apartment management structure allows us to be flexible in our approach and adapt quickly to changing customer requirements. Our Management teams take clear ownership of service delivery, and look to work closely with our clients to ensure our approach to service delivery is unified.

We deliver all services through directly employed, suitably trained workforce. We recognise that our people are our business and as such place huge emphasis on recruitment, vetting and on-going training.

Our service solutuons stem from a culture of continuous improvement where all our people are encouraged to challenge our methods at every opportunity. This allows us to be innovative in our solution design, ensuring that our customers receive a bespoke service that is appropriate for their building and the requirements of its occupiers.

CLEANING

We understand that front of house services, whether they be concierge, guards, porters or daytime cleaning services, play a vital role in presenting the ‘face of the company’ and protecting your image and reputation. Having cut our teeth on the exacting front of house expectations of the reidential apartment block sector we are experienced providers - our teams are smart, friendly and responcive.

Our quality and service pedigree have been established in the exacting residential block management sector where every contract is someone’s home - we understand how to get it right first time -all the time.

GENERAL MAINTAINANCE

When it comes to maintining buildings we have conciderable experience and an infrastructure which allows us to deliver a comprehensive planned and re-active maintainance service. With a network of fully trained and experienced technicians, we are well placed to cover all aspects of maintainance work including fault finding, reactive repairs and planned maintenance activity.

GROUNDS MAINTENANCE

Be it the backdrop to a residential building, or other premices Island Apartment Management realise the importance of landscaping excellence. In a lot of cases the garden area is the focal point of a building or development and as such ensuring grounds maintenance is undertaken to the highest standard is of paramount importance.

Island apartment Management are increasing the bench - mark for their Facilities Management and may now include the addition of :

* Security Services
* Fire and Smoke Detection Systems
* 24/7 Emergency Callout Cover
* Insurance
* Concierge Services
* Gardening Services
* Lift Maintenance
* Monthly Property Inspections

PROPERTY MANAGEMENT

Property Management is part of Island Apartment Management and was the first company in Langkawi to recognise that an increasingly sophisticated and demanding customer profile required a management service which did not merely set new standards, but redefined the role of property asset management and facility service.

The result is a customer focused philosophy which is equally at home in residential, mixed use sectors. Our services enhance our customers’ property asset values whilst ensuring the enjoyment of occupants and delivery of exemplary customer service.We aim to achieve this by applying ethical business practice in a fair and conscientious way.

This is realised through our strong regional and local network of professionals supported by strong central shared services. Our sectors include: Residential Property Management, Estate Management, Portfolio Management and Facilities Management Services. It goes without saying that honesty and integrity is firmly enbedded in our culture, but what really makes a difference is our passion for delivering value and exceeding expectations.